Legal documents are provided in English and govern the service worldwide.

REFUND POLICY

Last Updated: July 11, 2026

Wise International LLC (“Company”), operating SHA-256 Labs, provides this Refund Policy together with our Terms of Service. If there is a conflict, the Terms control except where mandatory law requires otherwise.

1. Strict No-Refund Policy

Because the Services provision cloud compute, third-party API usage, and diagnostic outputs immediately upon upgrade, all paid subscription fees are non-refundable, including without limitation:

  • unused days remaining in a billing period after cancellation;
  • non-use of features during a paid period;
  • dissatisfaction with third-party LLM / generative engine rankings or citations;
  • voluntary downgrade or account abandonment;
  • termination for violation of our Terms or Acceptable Use Policy.

2. Trials (If Offered)

If we offer a free trial:

  • you must cancel in the Customer Portal before the trial ends to avoid conversion charges;
  • once Stripe successfully charges for a paid period, that charge is non-refundable under Section 1.

If we do not currently offer a trial, this section does not create a right to one.

3. Cancellation and Downgrades

Cancel or manage billing via Dashboard → Manage Subscription (Stripe Customer Portal).

  • Access to the paid tier continues until the end of the current paid period (unless terminated earlier for breach).
  • After the period ends, the account reverts to Free (or the selected lower tier) and applicable quotas/limits apply.

4. Payment Disputes and Chargebacks

If you have a billing concern, contact support@sha-256.co first so we can investigate.

Initiating a chargeback or payment dispute does not automatically entitle you to continued Service access. We may:

  • pause or terminate access while a dispute is pending;
  • submit evidence to Stripe and the card network (usage logs, account records, Terms acceptance);
  • permanently terminate accounts involved in fraudulent or abusive chargeback activity and decline future service, to the extent permitted by law and card-network rules.

We do not threaten or retaliate against consumers for exercising lawful dispute rights in good faith. Fraudulent disputes are a breach of our Terms.

5. Mandatory Law

Nothing in this Policy limits non-waivable rights under applicable law (including certain chargeback rights or statutory cooling-off rights that cannot be disclaimed). Where such rights apply, Company will comply.

6. Contact

Billing / support: support@sha-256.co
Entity: Wise International LLC — Brand: SHA-256 Labs